Job Description
Join our dynamic team as an Evening Customer Service Specialist at Urban Hospitality Group! We're urgently seeking enthusiastic individuals to deliver exceptional guest experiences during evening hours. This part-time role offers flexible scheduling perfect for students or professionals seeking supplemental income. If you thrive in fast-paced environments and possess excellent communication skills, apply today to become part of our award-winning hospitality team.
Responsibilities
- Manage guest inquiries and resolve service issues with professionalism
- Process transactions accurately using POS systems
- Coordinate with overnight staff to ensure seamless operations
- Maintain clean and organized customer areas
- Assist with inventory management and restocking
- Implement safety protocols during evening shifts
- Collaborate with team members to exceed guest satisfaction goals
Qualifications
- Previous customer service or hospitality experience preferred
- Availability for evening shifts (4 PM - 12 AM)
- Strong conflict resolution and communication skills
- Basic math proficiency for transaction handling
- Ability to stand for extended periods
- Positive attitude under pressure
- High school diploma or equivalent
- Valid California ID required