Job Description
Join our award-winning team in Raleigh's vibrant downtown! We're seeking passionate Evening Customer Service Specialists to deliver exceptional experiences during our peak evening hours (4 PM - 11 PM). Perfect for students, parents, or professionals seeking flexible schedules without compromising career growth. Enjoy competitive pay, free parking, and advancement opportunities into full-time roles.
Why You'll Love Working Here:
- Modern, collaborative workspace in the heart of Raleigh
- Comprehensive training program
- Health benefits available after 90 days
- Employee discounts on local services
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with 95%+ satisfaction ratings
- Resolve billing, technical, and account issues using Salesforce CRM
- Process orders, returns, and exchanges accurately
- Document all interactions in compliance with company policies
- Collaborate with overnight teams for seamless service continuity
- Meet/exceed KPIs for first-contact resolution and average handling time
- Participate in monthly service improvement workshops
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in fast-paced environment
- Proficiency with CRM systems (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Ability to multitask across digital channels
- Reliable transportation for evening shifts
- Basic technical troubleshooting knowledge
- Flexibility to cover weekend shifts as needed