Job Description
Join our dynamic team as an Evening Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional support to our clients during evening hours. Perfect for students, career changers, or anyone seeking flexible evening work with no prior experience required. Enjoy a supportive environment, comprehensive training, and opportunities for growth while making a meaningful impact.
Responsibilities
- Handle inbound customer inquiries via phone and chat with professionalism
- Resolve billing and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Adhere to company protocols and security guidelines
- Continuously improve knowledge of products/services
- Maintain positive customer relationships throughout interactions
Qualifications
- No prior experience required - we provide full training
- Excellent communication and active listening skills
- Strong problem-solving abilities and patience
- Comfortable with technology and basic computer functions
- High school diploma or equivalent (currently enrolled students welcome)
- Reliable transportation to our Atlanta location
- Ability to work independently and as part of a team
- Positive attitude and willingness to learn