Job Description
Join FlexiWork Solutions and transform your evenings into rewarding income! We're seeking dynamic Evening Customer Service Specialists to support our growing client base in San Antonio. This flexible part-time role offers competitive pay, training, and the perfect opportunity to supplement your income while gaining valuable experience in a supportive environment. Enjoy evenings off from traditional 9-5 jobs with our convenient evening shifts. Apply today and start earning extra cash on your schedule!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, resolve billing issues, and provide product information
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Meet performance metrics including call quality and resolution rates
- Participate in ongoing product knowledge training
- Maintain organized records of customer feedback and concerns
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Reliable internet connection for remote work
- Evening/weekend availability (4-6 hour shifts)
- Basic computer proficiency with MS Office suite
- Positive attitude and self-motivated work ethic