Job Description
Are you seeking a dynamic career opportunity in the heart of Atlanta with flexible scheduling? Apex Support Solutions is currently hiring dedicated Customer Service Specialists for our evening operations. We pride ourselves on providing top-tier support to our clients and are looking for individuals who thrive in a fast-paced environment and can deliver exceptional service during our peak evening hours.
Whether you are looking for a stable full-time position or a rewarding part-time role, we offer a competitive benefits package, including health insurance, paid time off, and professional development opportunities.
Why Join Us?
- Flexible Scheduling: Perfect for students or those with other daytime commitments.
- Competitive Pay: Earn $18-$25/hour based on experience.
- Growth Opportunities: Clear pathways for career advancement within the company.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone and email.
- Resolve customer complaints, issues, and questions with patience and professionalism.
- Accurately document all customer interactions and transactions in our CRM system.
- Assist customers with product information, billing inquiries, and account management.
- Collaborate with the team to meet daily and monthly performance targets.
- Maintain a positive and professional demeanor during all interactions.
- Identify and escalate complex issues to the appropriate department.
Qualifications
- High School Diploma or GED required.
- Previous experience in customer service, call center, or retail preferred.
- Excellent verbal and written communication skills.
- Ability to type at least 35 WPM.
- Must be available to work evenings, including weekends.
- Proficiency with computers and Microsoft Office Suite.
- Strong problem-solving skills and a customer-first attitude.