Job Description
Join our dynamic team as an Evening Customer Service Specialist and enjoy the perfect work-life balance with flexible evening shifts in Phoenix, AZ. At Nexus Solutions, we value your expertise and offer competitive compensation, comprehensive training, and a supportive environment where your contributions are recognized.
What We Offer:
- Competitive hourly pay ($18-$22)
- Flexible evening schedules (4-6 hour shifts)
- Comprehensive paid training
- Health benefits for part-time employees
- Clear career advancement paths
This role is ideal for students, parents, or anyone seeking a rewarding part-time opportunity with schedule flexibility. Bring your customer service skills and passion for helping others to join our growing team!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using CRM systems and internal resources
- Process orders, returns, and service requests accurately
- Document all customer interactions and maintain detailed case notes
- Collaborate with day team members for seamless service continuity
- Meet performance metrics including resolution time and customer satisfaction scores
- Continuously update product knowledge to provide accurate information
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and conflict resolution skills
- Proficiency with Microsoft Office and customer service software
- Ability to work independently with minimal supervision
- Flexibility to work evenings (typically 4 PM - 10 PM) and weekends
- Positive attitude and commitment to customer excellence