Job Description
We're urgently seeking a dynamic Part-Time Customer Service Specialist to join our growing team in Columbus! Enjoy the flexibility of choosing your schedule while delivering exceptional experiences to our clients. This role offers competitive pay, remote work options, and immediate start opportunities. If you're passionate about problem-solving and thrive in a fast-paced environment, we want to hear from you!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and escalate complex problems to senior team members
- Maintain detailed customer records in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to improve service quality
- Identify upsell opportunities while maintaining customer trust
- Participate in ongoing training to enhance product knowledge
- Contribute to weekly team performance reviews
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or related experience
- Proficient in Microsoft Office and CRM software (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends
- Valid Ohio driver's license (for occasional on-site requirements)