Job Description
Join our dynamic team at Baltimore Hospitality Group as an Evening Customer Service Specialist! We're seeking friendly, energetic professionals to deliver exceptional guest experiences during our evening operations. This flexible part-time role offers competitive pay, a supportive work environment, and opportunities for advancement. Perfect for students, second-job seekers, or anyone seeking evening work in Baltimore's vibrant hospitality scene.
Responsibilities
- Provide exceptional customer service to guests via phone, email, and in-person interactions
- Manage reservation systems and process payments accurately
- Handle guest inquiries and resolve complaints with professionalism
- Coordinate with front desk and dining teams for seamless service
- Prepare nightly reports and maintain detailed customer records
- Assist with venue setup and closing procedures
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Strong communication and problem-solving skills
- Ability to work evenings (4 PM - 11 PM), weekends, and holidays
- Proficient with POS systems and reservation software
- Positive attitude and team-oriented mindset
- Valid Maryland driver's license (if applicable to location)
- Ability to stand for extended periods and lift 25 lbs