Job Description
Join Atlanta Connect Solutions as an Evening Customer Service Specialist and become the voice of our brand during our busiest hours! We're urgently seeking motivated individuals to deliver exceptional support to our diverse client base during evening shifts. This is a fantastic opportunity to develop your communication skills while contributing to a dynamic team environment. Enjoy competitive pay, flexible scheduling, and the chance to make a real impact in Atlanta's growing service sector.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels during evening hours
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process transactions and update customer records in our CRM system
- Collaborate with cross-functional teams to escalate complex issues
- Document interactions and maintain accurate call logs
- Adhere to all compliance and security protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience required
- Availability to work evenings (4 PM - 12 PM) and weekends
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Atlanta residency preferred