Job Description
Join our dynamic team as an Evening Customer Service Specialist in Long Beach! We're urgently hiring motivated individuals to deliver exceptional customer experiences during our peak evening hours. This flexible role offers competitive pay, training, and the opportunity to grow with a leading service provider. Perfect for students, parents, or anyone seeking a rewarding evening schedule.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, account, and service issues efficiently
- Process transactions and update customer records accurately
- Collaborate with support teams to escalate complex cases
- Maintain detailed documentation of all customer interactions
- Adhere to company policies and regulatory compliance standards
- Contribute to continuous improvement of customer service workflows
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong verbal and written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Reliable transportation to our Long Beach facility
- Flexibility to work evenings (3:00 PM - 11:00 PM), including weekends
- Positive attitude and problem-solving mindset