Job Description
Join our dynamic team as an Evening Customer Service Specialist and make a real impact in the Memphis community! We're urgently hiring passionate individuals to deliver exceptional support during evening hours. This flexible part-time role offers competitive pay and the opportunity to develop valuable skills while serving local residents. If you're a dedicated professional seeking a rewarding evening position, apply today and become part of our mission to enhance community well-being.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening shifts
- Resolve service issues with empathy and efficiency while maintaining company standards
- Update and maintain accurate customer records in our CRM system
- Collaborate with day team to ensure seamless service continuity
- Process transactions and assist with account management tasks
- Identify opportunities for service improvements and communicate feedback
- Adhere to all company protocols and confidentiality guidelines
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong verbal communication and active listening skills
- Ability to work independently in a fast-paced environment
- Basic proficiency with Microsoft Office and CRM systems
- Flexibility to work evenings (typically 4 PM - 10 PM)
- Positive attitude and problem-solving mindset
- Valid Tennessee ID and reliable transportation