Job Description
Join Denver's premier hospitality service provider as an Evening Customer Service Specialist! We're seeking dynamic individuals to deliver exceptional guest experiences during our peak evening hours. This flexible part-time role offers competitive pay and a vibrant work environment in the heart of downtown Denver. Perfect for students, night owls, and career changers seeking work-life balance. Enjoy complimentary parking and proximity to public transit!
Responsibilities
- Manage guest inquiries and resolve service issues with professionalism
- Coordinate with multiple departments to ensure seamless operations
- Process reservations and transactions using our proprietary software
- Maintain detailed documentation of all guest interactions
- Uphold brand standards during high-volume evening shifts
- Collaborate with team members to optimize service efficiency
Qualifications
- High school diploma or equivalent (college students encouraged)
- Minimum 6 months customer service experience
- Strong conflict resolution and communication skills
- Ability to work evenings (4 PM - 11 PM) including weekends
- Proficient in basic computer applications
- Flexible schedule availability during peak seasons