Job Description
Join our dynamic team at Metro Retail Solutions and become the face of exceptional customer service! We're seeking passionate Evening Customer Service Specialists to deliver outstanding experiences during our peak evening hours. This flexible role offers competitive pay, growth opportunities, and a supportive work environment perfect for students, parents, or career changers seeking work-life balance.
What We Offer:
- Competitive hourly pay + performance bonuses
- Flexible scheduling with evening shifts (4 PM - 10 PM)
- Comprehensive training program
- Employee discounts and referral bonuses
- Pathway to full-time advancement
Responsibilities
- Provide exceptional in-person and phone customer support during evening hours
- Process transactions accurately using POS systems
- Resolve customer inquiries with empathy and efficiency
- Assist with inventory management and stock replenishment
- Uphold visual merchandising standards
- Collaborate with evening team to maintain store operations
- Document customer feedback for service improvements
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6+ months customer service or retail experience
- Strong problem-solving and communication skills
- Ability to work evenings, weekends, and holidays
- Basic math proficiency and cash handling experience
- Reliable transportation to our San Antonio location
- Positive attitude with team-first mindset
- Spanish bilingualism preferred