Job Description
Join our dynamic team at Nexus Solutions Inc. as an Evening Customer Service Specialist! We're seeking motivated individuals to provide exceptional support during our high-traffic evening hours. Enjoy a flexible schedule that fits your lifestyle while gaining valuable experience in a fast-paced tech environment. Our San Jose headquarters offers modern amenities and a supportive culture focused on growth and work-life balance. Immediate openings available!
Responsibilities
- Handle customer inquiries via phone, email, and chat during evening shifts (5 PM - 10 PM)
- Resolve technical issues and provide product support with empathy and efficiency
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with daytime teams to ensure seamless customer experience
- Meet performance metrics for response time and resolution rates
- Identify trends in customer feedback to improve service quality
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or tech support experience
- Excellent verbal/written communication skills
- Proficient with CRM software and Microsoft Office Suite
- Ability to multitask in a high-pressure environment
- Strong problem-solving and conflict resolution abilities
- Available to work evenings (minimum 20 hours/week)
- Must pass background check and drug screening