Job Description
Urgently Seeking Evening Stars for Our Los Angeles Team!
City Hospitality Group is hiring passionate Evening Customer Service Specialists for our vibrant downtown location. This flexible part-time role (20-25 hrs/week) offers competitive pay and a dynamic work environment perfect for students, parents, or night owls. Join our award-winning team where your smile makes a difference!
What We Offer:
- Flexible evening shifts (4:00 PM - 10:00 PM)
- Competitive hourly rate + performance bonuses
- Free parking and meal discounts
- Comprehensive training and growth opportunities
Responsibilities
- Delight guests with exceptional customer service during evening hours
- Manage reservations, check-ins, and guest inquiries efficiently
- Coordinate with housekeeping and security teams for seamless operations
- Handle guest complaints with professionalism and empathy
- Maintain accurate guest records and billing information
- Uphold brand standards and cleanliness protocols
- Support cross-functional teams during peak evening periods
Qualifications
- Minimum 1 year customer service experience
- Flexible availability (must work weekends)
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (reservation systems)
- Positive attitude and problem-solving mindset
- Valid California driver's license (preferred)
- Ability to stand/walk for extended periods