Job Description
Join MetroConnect Solutions as an Evening Customer Service Specialist and become the voice of innovation in New York's thriving tech scene. We're seeking passionate individuals to deliver exceptional support during evening hours while maintaining work-life balance. As a leader in digital transformation, we offer flexible scheduling, comprehensive training, and opportunities for career growth. Perfect for students, parents, or professionals seeking supplemental income. Enjoy competitive pay, health benefits (for full-time equivalents), and a vibrant downtown Manhattan workspace. Apply today and be part of the future of customer experience!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat during evening shifts
- Resolve technical issues, process orders, and troubleshoot account problems with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining strict confidentiality protocols
- Collaborate with cross-functional teams to escalate complex issues and improve service workflows
- Meet/exceed performance metrics including response time and customer satisfaction scores
- Participate in ongoing product training to maintain expertise on service offerings
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Exceptional written and verbal communication skills
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Ability to multitask and prioritize in high-pressure evening situations
- Strong problem-solving skills with attention to detail
- Availability for flexible evening shifts (3-11 PM) including weekends