Job Description
Join Urban Hub Solutions as an Evening Customer Service Specialist and become the cornerstone of our client experience! We're seeking dynamic individuals to deliver exceptional support during our peak evening hours (3 PM - 11 PM). This role offers flexible scheduling, competitive pay, and opportunities for growth into full-time positions. Perfect for students, career-changers, or those seeking work-life balance in Columbus's vibrant downtown scene.
Why Join Us?
- Competitive hourly wage with performance bonuses
- Comprehensive training and career development programs
- Modern, collaborative work environment near Short North Arts District
- Health benefits for part-time employees (20+ hrs/week)
- Employee discounts at partner businesses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, technical, and account issues using CRM systems
- Process orders, returns, and exchanges with precision
- Collaborate with cross-functional teams to escalate complex issues
- Maintain accurate customer records and documentation
- Contribute to process improvement initiatives
- Support weekend rotational shifts as needed
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Flexibility to work evenings and weekends
- Basic knowledge of Microsoft Office Suite