Job Description
Join our award-winning team as an Evening Customer Service Specialist in Charlotte, NC! We're seeking dynamic individuals to deliver exceptional customer experiences during evening hours. This flexible role offers both part-time and full-time opportunities with competitive pay and growth potential. Enjoy a modern work environment with remote options and comprehensive training.
Why You'll Love Working With Us:
- Competitive hourly pay with quarterly performance bonuses
- Flexible scheduling to fit your lifestyle
- Full-time benefits package including health insurance and 401(k)
- Career advancement paths into team leadership
- Modern office with free parking and transit access
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues and product concerns using troubleshooting protocols
- Update customer records in CRM systems with precision and attention to detail
- Collaborate with day teams to ensure seamless service continuity
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Identify upsell opportunities through needs-based conversations
- Participate in ongoing product knowledge training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to thrive in fast-paced evening/night shift environments
- Strong problem-solving abilities with a solutions-oriented mindset
- Reliable transportation to our Charlotte headquarters (3 nights/week minimum)