Job Description
Join our award-winning team as an Evening Customer Service Specialist and launch your career in a dynamic, supportive environment! We're seeking motivated individuals to deliver exceptional customer experiences during flexible evening and weekend shifts. Enjoy competitive pay, comprehensive training, and opportunities for advancement in one of North Carolina's fastest-growing companies. Our modern Raleigh facility offers state-of-the-art amenities and a culture that values work-life balance.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product support using CRM systems
- Process transactions and maintain accurate customer records
- Collaborate with cross-functional teams to resolve complex cases
- Contribute to continuous improvement initiatives
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent (college students encouraged)
- Basic computer proficiency and typing skills (40+ WPM)
- Strong verbal communication abilities
- Ability to work independently in a remote environment
- Flexible schedule availability (evenings and weekends)
- Customer service experience preferred but not required
- Reliable high-speed internet access