Job Description
Join our dynamic team at Wichita Customer Solutions Inc. and become the voice of our brand! We're seeking enthusiastic Evening Customer Service Specialists to deliver exceptional support to our valued clients during peak evening hours. This flexible role offers competitive pay, comprehensive training, and a supportive team environment perfect for students, parents, or anyone seeking work-life balance. Enjoy weekday evenings (4 PM - 10 PM) with weekends off while building valuable customer experience skills.
Responsibilities
- Handle inbound customer inquiries via phone and chat with professionalism and empathy
- Resolve billing, product, and service issues efficiently using CRM systems
- Process orders, returns, and service requests with attention to detail
- Document all interactions accurately in our customer database
- Collaborate with team members to ensure seamless customer experiences
- Meet/exceed performance metrics for call resolution and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with typing accuracy
- Reliable transportation to our Wichita location
- Positive attitude and problem-solving mindset
- Must be available for evening shifts (4 PM - 10 PM) Monday-Friday