Job Description
Join our award-winning team as an Evening Customer Service Specialist where flexibility meets growth! Premier Solutions Group is seeking dynamic individuals to deliver exceptional customer experiences during evening hours in Wichita. Whether you're pursuing part-time supplemental income or seeking full-time career advancement, we offer competitive compensation and a supportive environment. Enjoy state-of-the-art facilities, comprehensive training, and opportunities for skill development while serving diverse clients across multiple industries.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues and process orders using CRM systems
- Collaborate with cross-functional teams to address complex client needs
- Maintain detailed documentation of interactions and transactions
- Meet performance metrics including response times and satisfaction scores
- Contribute to process improvement initiatives
- Adhere to security protocols and data protection standards
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience
- Proficiency with Microsoft Office and CRM platforms
- Strong problem-solving and conflict resolution abilities
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environments
- Flexible availability for evening shifts (4 PM - 12 AM)
- Basic knowledge of tech troubleshooting