Job Description
Join Tampa Bay Solutions, a leader in innovative customer experience solutions! We're seeking dynamic Evening Customer Service Specialists to join our growing team. Enjoy flexible evening hours (4 PM - 11 PM) with the option for full-time growth opportunities. Our modern downtown Tampa office offers a collaborative, tech-forward environment where your contributions directly impact our success. We provide comprehensive training, competitive benefits, and a culture that values work-life balance. Perfect for students, career-changers, or those seeking supplemental income.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening hours
- Resolve complex inquiries and technical issues using CRM systems
- Collaborate with cross-functional teams to improve service protocols
- Maintain detailed documentation of customer interactions
- Identify and escalate high-value opportunities to sales team
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service experience
- Strong problem-solving and communication skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Ability to work independently in evening shifts
- Basic technical troubleshooting knowledge
- Positive, resilient attitude under pressure