Job Description
Join Nexus Solutions Inc. as an Evening Customer Service Specialist and become the voice of innovation! We're seeking passionate individuals to support our clients during evening hours while advancing your career in a dynamic tech environment. Enjoy competitive pay, flexible scheduling, and opportunities for growth into full-time roles. Our San Diego headquarters offers a modern workspace with cutting-edge technology and a culture that values work-life balance. Perfect for students, parents, or career changers seeking evening flexibility without sacrificing professional development.
Why Nexus Solutions?
- Industry-leading training programs
- Health benefits eligibility (20+ hours/week)
- Tuition reimbursement assistance
- On-site fitness center
- Free parking
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening shifts (4 PM - 12 AM)
- Resolve technical issues and product inquiries for enterprise clients
- Document cases accurately in Salesforce CRM with detailed notes
- Collaborate with daytime teams for seamless handovers
- Meet/exceed customer satisfaction targets (CSAT >90%)
- Participate in weekly product knowledge sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience
- Proficient with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to work independently in a remote-capible role
- Flexible availability including weekends
- Basic technical troubleshooting knowledge
- Spanish bilingualism strongly preferred