Job Description
Join Sacramento Community Services as an Evening Customer Service Specialist and transform your evening hours into a rewarding career opportunity! We're seeking energetic professionals to deliver exceptional service during our peak evening hours while enjoying competitive pay and flexible scheduling.
What Makes This Role Special:
- Competitive hourly wages starting at $18/hour with growth potential
- Flexible evening shifts (4 PM - 10 PM) perfect for students, parents, and night owls
- Comprehensive training and supportive team environment
- Immediate opportunity to make a difference in our community
If you're passionate about helping others and seeking work-life balance, this is your chance to thrive!
Responsibilities
- Handle customer inquiries via phone, email, and in-person during evening hours
- Resolve service issues with empathy and efficiency
- Maintain accurate customer records and documentation
- Collaborate with day team members for seamless service continuity
- Process transactions and assist with administrative tasks
- Proactively identify opportunities for service improvement
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with Microsoft Office Suite and CRM systems
- Reliable transportation and punctual attendance
- Ability to work independently with minimal supervision