Job Description
Join our dynamic team at Apex Solutions Inc. as an Evening Customer Service Specialist! We're seeking passionate individuals to deliver exceptional customer experiences during our evening hours (5 PM - 10 PM). This flexible role offers competitive pay, growth opportunities, and the chance to work with industry-leading clients. Perfect for students, parents, or anyone seeking a rewarding part-time schedule with potential to transition into full-time roles. Enjoy our modern downtown Raleigh office with free parking and commuter benefits.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and process orders using our CRM system
- Collaborate with cross-functional teams to escalate complex cases
- Maintain detailed customer interaction records in Salesforce
- Proactively identify opportunities to improve customer satisfaction metrics
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays
- Strong problem-solving abilities with a solutions-oriented mindset