Job Description
Join our dynamic team as an Evening Customer Service Specialist at Pennsylvania Retail Solutions! We're seeking enthusiastic professionals to deliver exceptional customer experiences during evening hours. This flexible role offers both part-time and full-time opportunities with competitive pay and growth potential. Enjoy a modern work environment with comprehensive training and benefits including health insurance and retirement plans. Perfect for students, parents, or anyone seeking a rewarding evening schedule in the heart of Philadelphia.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, order discrepancies, and product concerns efficiently
- Process returns, exchanges, and refunds while maintaining accurate records
- Collaborate with day-shift teams to ensure seamless customer service continuity
- Utilize CRM software to document interactions and update customer profiles
- Identify opportunities to upsell products and services based on customer needs
- Adhere to all company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or retail experience
- Exceptional verbal communication and problem-solving skills
- Ability to work independently in a fast-paced evening environment
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong attention to detail and accuracy in documentation
- Flexible availability including weekends and holidays
- Valid Pennsylvania driver's license (if field visits required)