Job Description
Join our award-winning team at Bright Horizons Solutions and become the voice of excellence for our clients! We're seeking passionate Evening Customer Service Specialists to deliver exceptional support during peak evening hours. This flexible role combines remote work with occasional on-site collaboration in our Columbus hub, offering work-life balance while making a tangible impact. Enjoy competitive compensation, comprehensive training, and career advancement opportunities in a supportive environment.
Responsibilities
- Handle high-volume inbound customer inquiries via phone, email, and chat during evening shifts (4 PM - 12 AM)
- Resolve complex customer issues with empathy and precision while meeting SLA targets
- Document interactions and update CRM systems with detailed case notes
- Collaborate with cross-functional teams to escalate unresolved issues
- Identify process improvement opportunities and contribute to team training
- Maintain product knowledge across multiple service lines
- Support weekend shifts on a rotating basis as needed
Qualifications
- 1+ years customer service experience in high-volume environments
- Exceptional verbal/written communication skills with neutral accent
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to multitask and prioritize in fast-paced settings
- High school diploma or equivalent; college degree preferred
- Reliable high-speed internet connection for remote work
- Flexibility to work evenings, weekends, and holidays
- Proven problem-solving and conflict resolution abilities