Job Description
Join our award-winning team at Oakland Community Services and make a difference in our vibrant community! We're seeking passionate Evening Customer Service Specialists to support our growing operations during flexible evening hours. This role offers the perfect blend of work-life balance with opportunities for both part-time and full-time schedules.
Enjoy competitive pay, comprehensive benefits (including health insurance for full-time roles), and a supportive, inclusive environment. As a key member of our team, you'll help deliver exceptional service to Oakland residents while advancing your career in a dynamic setting.
Responsibilities
- Provide exceptional customer support via phone, email, and in-person during evening hours (4 PM - 12 AM)
- Resolve client inquiries and complaints with empathy and efficiency
- Maintain accurate records using our CRM system
- Collaborate with day-shift teams for seamless service continuity
- Process transactions and assist with administrative tasks
- Participate in ongoing training to enhance service skills
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
- Flexibility to cover variable evening shifts
- Proficiency with Microsoft Office and CRM software
- Valid California driver's license (if field visits required)