Job Description
Join Carolina Connect Solutions and transform your evenings into rewarding work! We're seeking passionate Evening Customer Service Specialists to deliver exceptional experiences to our clients. Enjoy flexible scheduling, competitive pay, and opportunities for advancement while making a real impact in North Carolina's thriving business landscape.
As a key member of our dynamic team, you'll work in our modern Charlotte office with state-of-the-art amenities. We offer comprehensive training, performance bonuses, and a supportive culture that values work-life balance. Full-time opportunities available for high-performing candidates!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and provide product support using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in B2B or B2C environment
- Proficiency with CRM platforms (Salesforce) and MS Office Suite
- Exceptional verbal communication and active listening skills
- Ability to troubleshoot technical issues independently
- Strong problem-solving abilities and emotional intelligence
- Available for evening shifts (3:00 PM - 11:00 PM) with weekend flexibility
- Positive attitude and commitment to exceeding customer expectations