Job Description
Join our dynamic team at Nashville Connect Solutions as an Evening Customer Service Specialist! We're seeking passionate individuals to deliver exceptional client experiences during evening hours. This role offers flexible scheduling with both part-time and full-time opportunities available, perfect for students, parents, or career-changers seeking work-life balance.
Why You'll Love Working With Us:
- Competitive hourly pay with performance bonuses
- Free parking and convenient downtown location
- Comprehensive training and career advancement paths
- Inclusive culture with team events and recognition programs
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during evening shifts
- Resolve billing and technical issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data privacy
- Collaborate with day teams to ensure seamless customer handoffs
- Proactively identify opportunities to improve service quality
- Participate in evening training sessions and team meetings
- Exceed monthly customer satisfaction and resolution targets
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced evening setting
- Strong problem-solving abilities and emotional intelligence
- Reliable evening availability (4 PM - 11 PM, including weekends)
- Positive attitude with commitment to client satisfaction