Job Description
Join our dynamic team at Metro Solutions Inc. as an Evening Customer Service Specialist and become the voice of excellence for our clients. This role offers flexible evening hours (4 PM - 10 PM) with opportunities for growth into full-time positions. We provide comprehensive training, a supportive work environment, and competitive benefits. Perfect for students, career changers, or anyone seeking a rewarding evening schedule in the heart of Minneapolis.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and process orders accurately using our CRM system
- Collaborate with cross-functional teams to deliver seamless customer experiences
- Maintain detailed documentation of interactions and resolutions
- Identify opportunities to improve service quality and customer satisfaction
- Adhere to company protocols and data security standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months of customer service or call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Availability to work evenings and weekends as needed
- Ability to multitask in a fast-paced environment