Job Description
Join Milwaukee Solutions Group and become part of our award-winning customer service team! We're seeking passionate Evening Customer Service Specialists to deliver exceptional experiences while enjoying flexible schedules. This role offers immediate part-time opportunities with potential for full-time advancement based on performance.
Why Choose Us?
- Competitive hourly pay + performance bonuses
- Evening shifts (4 PM - 12 AM) with weekend options
- Free parking and downtown location
- Comprehensive training and career growth path
Whether you're a student, parent, or career changer, our supportive environment values work-life balance while helping you build valuable professional skills.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with 98% satisfaction rate
- Resolve billing, technical, and account issues using CRM tools
- Process orders and maintain accurate customer records
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics (handle time, resolution rate)
- Participate in weekly training sessions to enhance product knowledge
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center environment
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown Milwaukee location
- Evening/weekend availability required