Job Description
Join Mesa Connect Solutions as an Evening Customer Service Specialist and become the voice of our growing tech community! We're seeking passionate individuals to deliver exceptional support during our peak evening hours (3 PM - 11 PM MST). This flexible part-time role offers the perfect work-life balance while making a tangible impact on customer satisfaction. Our modern Mesa office provides a collaborative environment with competitive pay, advancement opportunities, and full-time potential for top performers.
Why Choose Us?
• Industry-leading training program
• Employee referral bonuses
• Flexible scheduling options
• Health benefits for 30+ hour/week staff
Responsibilities
- Handle inbound customer inquiries via phone, chat, and email during evening hours
- Resolve technical issues and product concerns using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with daytime teams for seamless handoffs
- Upsell products/services based on customer needs
- Meet/exceed monthly performance metrics
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient with Microsoft Office and ticketing systems
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environments
- Flexible availability for evenings and weekends
- Problem-solving mindset with empathy focus
- Basic technical troubleshooting knowledge