Job Description
Join Indianapolis Solutions Group as an Evening Customer Service Specialist and unlock flexible work-life balance! We're seeking passionate professionals to deliver exceptional support during evening hours (4 PM - midnight) for both part-time and full-time opportunities. Enjoy competitive pay, comprehensive training, and a dynamic team environment while serving diverse clients across the Midwest.
Perfect for students, parents, or anyone seeking flexible evening schedules. Grow your career with industry-leading benefits including tuition reimbursement and advancement opportunities. Apply today to become part of Indianapolis's premier service team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during evening hours
- Resolve billing, technical, and account issues with empathy and efficiency
- Maintain accurate customer records in CRM systems
- Collaborate with day-team for seamless service continuity
- Meet/exceed performance metrics (CSAT, resolution rates)
- Participate in monthly training and team meetings
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities under pressure
- Proficiency with Microsoft Office and CRM tools
- Availability for flexible evening shifts (4 PM - midnight)
- Ability to work independently and collaboratively
- Positive attitude with service-first mindset