Job Description
Join our dynamic team at Urban Retail Solutions as an Evening Customer Service Specialist! We're seeking energetic professionals to deliver exceptional service during our peak evening hours. This flexible role offers competitive pay, growth opportunities, and a vibrant work environment in Atlanta's bustling retail district. Perfect for students, career-changers, or anyone seeking a rewarding evening schedule with full-time potential.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism
- Process transactions using POS systems while maintaining accuracy
- Assist with inventory management and stock replenishment
- Resolve customer complaints and escalate complex issues
- Collaborate with day-shift staff for seamless operations
- Uphold brand standards and visual merchandising guidelines
- Contribute to a positive team culture during evening shifts
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or retail experience preferred
- Strong communication and conflict resolution skills
- Ability to work evenings (4 PM - 11 PM) with weekend flexibility
- Proficient with POS systems and basic MS Office
- Detail-oriented with multitasking capabilities
- Valid Georgia driver's license (if transport needed)
- Availability for 20-30 hours weekly with potential for full-time