Job Description
Join Nexus Solutions Inc. as an Evening Customer Service Specialist and transform your evening hours into a rewarding career opportunity! We're seeking dynamic professionals to deliver exceptional support during our peak evening hours (4 PM - 10 PM). This flexible role offers competitive compensation, growth potential, and a supportive remote work environment.
As a key member of our client experience team, you'll resolve inquiries, build relationships, and contribute to our 98% customer satisfaction rate. Perfect for students, parents, or anyone seeking work-life balance without sacrificing career advancement.
Responsibilities
- Handle high-volume inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using our proprietary CRM system
- Document all interactions with precision in Salesforce and maintain case accuracy
- Collaborate with technical teams to escalate complex issues
- Meet/exceed KPIs for first-contact resolution (FCR) and customer satisfaction (CSAT)
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- 1+ years customer service experience in B2B or B2C environments
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce experience preferred)
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent; college degree a plus
- Reliable high-speed internet and quiet home office setup
- Availability for 4-10 PM shifts (minimum 20 hours/week)