Job Description
Join our dynamic team as an Evening Customer Service Specialist at Sunrise Solutions Group! We're seeking passionate individuals to deliver exceptional service during our peak evening hours. This flexible role offers competitive pay, growth opportunities, and a supportive environment perfect for students, parents, or career changers. Enjoy evening shifts while making a real impact in our clients' experiences.
Why Join Us? • Competitive hourly pay + performance bonuses • Comprehensive training program • Clear pathways to full-time roles • Modern, collaborative workspace • Health benefits eligibility for full-time positions
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening hours (3 PM - 11 PM)
- Resolve service issues efficiently with empathy and professionalism
- Document interactions accurately in CRM systems
- Collaborate with day teams for seamless service continuity
- Identify opportunities to upsell products/services
- Meet/exceed monthly performance metrics
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience required
- Exceptional verbal/written communication skills
- Strong problem-solving abilities under pressure
- Proficient with CRM software and MS Office suite
- Ability to work flexible evening/weekend shifts
- Bilingual (English/Spanish) highly valued
- Positive attitude with service-oriented mindset