Job Description
Join our dynamic team at Detroit Metro Solutions as an Evening Customer Service Specialist! We're seeking motivated individuals to deliver exceptional client experiences during evening hours. This flexible role offers competitive compensation in a supportive environment, perfect for students, parents, or professionals seeking work-life balance. Enjoy modern facilities, comprehensive training, and opportunities for advancement. Apply today to become part of Detroit's thriving service industry!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat channels
- Process orders, returns, and account modifications with precision
- Resolve customer issues using empathetic communication skills
- Collaborate with day-shift teams for seamless service continuity
- Update CRM systems with accurate interaction records
- Contribute to process improvement initiatives
- Adhere to company security and confidentiality protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal and written communication skills
- Ability to multitask in fast-paced environments
- Basic proficiency with CRM software and MS Office
- Flexible availability for evening shifts (4 PM - 12 AM)
- Problem-solving mindset with attention to detail
- Valid Michigan driver's license (if field visits required)