Job Description
Join Apex Solutions Group as an Evening Customer Service Specialist and become the cornerstone of our client experience! We're seeking dynamic individuals to deliver exceptional support during our peak evening hours (4 PM - 12 PM). This role offers flexible scheduling, growth opportunities, and a collaborative environment where your contributions directly impact customer satisfaction. Enjoy competitive pay, performance bonuses, and a comprehensive benefits package including health insurance and retirement plans for full-time team members. Perfect for students, career changers, or those seeking work-life balance!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with empathy and efficiency
- Resolve complex issues using CRM tools and escalate when necessary
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with day teams to ensure seamless customer handoffs
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in ongoing training to master product knowledge and service techniques
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional problem-solving and de-escalation skills
- Strong typing speed (40+ WPM) and multitasking ability
- Available evenings (4 PM - 12 PM) with weekend flexibility
- Positive attitude and commitment to continuous improvement