Job Description
Join Memphis Community Solutions as an Evening Customer Service Specialist and become the heartbeat of our vibrant community! We're seeking enthusiastic individuals to deliver exceptional support during our high-traffic evening hours. This flexible part-time role offers the perfect opportunity to build foundational skills while making a tangible impact in Memphis. Enjoy a supportive team environment, competitive pay, and schedule options that accommodate your lifestyle. No prior experience required – we provide comprehensive training to set you up for success!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat during evening hours
- Process transactions and resolve service issues with efficiency and empathy
- Maintain accurate records in our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Contribute to process improvement initiatives
- Adhere to all company policies and regulatory requirements
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Basic computer proficiency
- Ability to work independently in a fast-paced environment
- Flexibility to work evenings (typically 3 PM - 11 PM)
- Positive attitude and customer-first mindset