Job Description
Join MetroConnect Solutions as an Evening Customer Service Specialist and become part of Cleveland's premier service provider! We're seeking energetic individuals to deliver exceptional customer experiences during our evening hours (4 PM - 10 PM). Enjoy flexible scheduling, weekly pay, and a supportive team environment. Perfect for students, parents, or anyone seeking supplemental income with consistent hours. No weekends required!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism
- Process transactions and resolve billing issues efficiently
- Update customer records in our CRM system with accuracy
- Collaborate with day-team to ensure seamless service continuity
- Meet daily performance metrics for response times and resolution rates
- Contribute to weekly team improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently with minimal supervision
- Basic proficiency with Microsoft Office and CRM software
- Reliable transportation to downtown Cleveland location
- Availability for 3-4 weekday evenings weekly