Job Description
Join Metro Connect Solutions as an Evening Customer Service Specialist and enjoy a flexible schedule that fits your lifestyle! We're seeking motivated individuals to provide exceptional support to our clients during evening hours. This role offers competitive pay, remote work options, and opportunities for advancement. If you're a people person with strong communication skills and thrive in dynamic environments, apply today to become part of our innovative team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product support during evening shifts
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with day-team members to ensure seamless service continuity
- Meet performance metrics including response time and customer satisfaction scores
- Identify opportunities for process improvements and suggest solutions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in tech or retail
- Strong problem-solving and active listening abilities
- Proficient with CRM software and Microsoft Office Suite
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable evening availability (4 PM - 12 PM, flexible scheduling)