Job Description
Join our dynamic team as an Evening Customer Service Specialist and enjoy the perfect work-life balance with our flexible evening schedule! We're seeking motivated individuals to deliver exceptional customer experiences while accommodating your daytime commitments. This role offers competitive compensation, comprehensive training, and opportunities for growth within our nationally recognized organization.
As a cornerstone of our client support team, you'll handle inquiries with professionalism and empathy, contributing to our reputation for excellence. We value diversity and welcome candidates from all backgrounds who thrive in collaborative environments.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours (4 PM - 12 PM)
- Resolve issues efficiently using our CRM system and knowledge base
- Document interactions accurately in our tracking platform
- Collaborate with day-shift teams for seamless service continuity
- Identify opportunities to improve customer experience workflows
- Participate in bi-weekly team training sessions
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic proficiency with Microsoft Office Suite
- Reliable transportation to our Milwaukee location
- Flexibility to cover occasional weekend shifts
- Positive attitude and commitment to teamwork