Job Description
Join Nashville's premier nightlife service provider as an Evening Customer Service Specialist! We're seeking energetic professionals to deliver exceptional guest experiences during our busiest hours. Enjoy flexible evening and weekend schedules while earning competitive pay in Nashville's vibrant entertainment scene. No nights? No problem – we offer shifts from 4 PM to 2 AM to fit your lifestyle.
What you'll love:
- Competitive hourly pay with weekly tips
- Free parking and meal discounts
- Training schedule designed for working adults
- Opportunities for advancement into management
Responsibilities
- Handle guest inquiries via phone, chat, and in-person with exceptional professionalism
- Process reservations and manage event logistics during peak hours
- Resolve customer issues promptly using de-escalation techniques
- Collaborate with venue teams to ensure seamless service delivery
- Maintain accurate documentation of guest interactions and requests
- Support venue operations during high-traffic evening and weekend events
Qualifications
- Minimum 1 year customer service experience in fast-paced environments
- Availability for evening shifts (4 PM - 2 AM) and weekend schedules
- Strong problem-solving skills with conflict resolution abilities
- Proficiency in reservation systems and basic office software
- Ability to work standing for extended periods in dynamic settings
- Nashville local knowledge preferred but not required