Job Description
Join Nexus Solutions as an Evening Customer Service Specialist and become the heartbeat of our client interactions! We're seeking energetic individuals to deliver exceptional support during our peak evening hours. This flexible role offers competitive pay, comprehensive training, and a welcoming environment perfect for students or those seeking supplemental income. Enjoy free parking, a modern workspace, and opportunities for advancement within our growing team.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and process orders using our proprietary CRM system
- Maintain detailed records of customer interactions in Salesforce
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; current students welcome
- 6+ months customer service or call center experience preferred
- Available to work evenings (3 PM - 11 PM) and weekends
- Proficient with Microsoft Office Suite and CRM software
- Strong problem-solving skills and attention to detail
- Excellent verbal communication and active listening abilities
- Reliable transportation to our Indianapolis facility