Job Description
Join Tulsa Community Services as an Evening Customer Service Specialist and become the heart of our client experience! We're seeking passionate individuals to deliver exceptional support during our peak evening hours. This flexible part-time role offers competitive pay, comprehensive training, and the opportunity to make a tangible impact in our community. Perfect for students, parents, or anyone seeking a rewarding evening schedule with growth potential.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing issues, account concerns, and service disruptions efficiently
- Maintain detailed customer records in our CRM system with 100% accuracy
- Collaborate with day-shift teams to ensure seamless service continuity
- Identify opportunities to improve customer experience and suggest process enhancements
- Adhere to all company protocols while maintaining HIPAA compliance standards
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 1 year customer service experience in a fast-paced environment
- Exceptional verbal communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask and prioritize in high-pressure situations
- Available to work 20-25 hours weekly between 4:00 PM - 11:00 PM
- Positive attitude and commitment to exceeding customer expectations