Job Description
Join our dynamic team as an Evening Customer Service Specialist and become the face of Seattle's premier retail experience! We're seeking enthusiastic individuals to deliver exceptional service during our peak evening hours (4 PM - 9 PM). Enjoy flexible scheduling, competitive pay, and a vibrant team environment while supporting Seattle's thriving downtown retail scene. Perfect for students, professionals, and anyone seeking evening flexibility without sacrificing growth opportunities.
Responsibilities
- Provide exceptional in-person customer assistance during evening hours (4 PM - 9 PM)
- Process transactions accurately using POS systems and mobile payment platforms
- Manage inventory reconciliation and evening stock replenishment procedures
- Resolve customer inquiries with empathy and product knowledge
- Maintain visual merchandising standards during evening shifts
- Collaborate with overnight staff for seamless operational handover
- Support loss prevention protocols and store security measures
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or retail experience preferred
- Strong conflict resolution and interpersonal communication skills
- Basic proficiency with POS systems and mobile payment apps
- Ability to stand for extended periods and lift up to 25 lbs
- Flexible availability including weekends and holidays
- Valid Washington State driver's license (for occasional errands)
- Positive attitude with problem-solving mindset