Job Description
Join our dynamic team as an Evening Customer Service Specialist at Sunset Solutions LLC! We're seeking energetic individuals to deliver exceptional customer experiences during our evening hours. Perfect for students, parents, or anyone seeking flexible evening schedules. Enjoy competitive pay, a supportive work environment, and opportunities for advancement.
Our Wichita-based company values work-life balance and offers both part-time and full-time evening positions with consistent schedules. Training provided. Apply today and become part of our award-winning customer service team!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues efficiently while maintaining high customer satisfaction scores
- Process orders, returns, and exchanges accurately within company guidelines
- Document all interactions in our CRM system with detailed and precise information
- Collaborate with day-shift team to ensure seamless service continuity
- Meet/exceed key performance metrics including response time and resolution rate
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required; college coursework preferred
- Minimum 6 months customer service experience in fast-paced environment
- Strong problem-solving abilities with attention to detail
- Excellent communication skills (verbal/written) with clear articulation
- Proficiency with Microsoft Office and CRM software
- Ability to work independently while collaborating in team settings
- Flexibility to work evenings (typically 3:00 PM - 11:00 PM) and some weekends
- Positive attitude with commitment to exceptional customer experiences