Job Description
Join our dynamic team at Tucson Connect Solutions where evening flexibility meets career growth! We're seeking passionate Evening Customer Service Specialists to deliver exceptional client experiences during our peak evening hours. Enjoy competitive pay, comprehensive training, and a supportive environment that values work-life balance. Perfect for students, parents, or anyone seeking evening flexibility in the heart of Tucson.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during evening shifts
- Resolve customer issues with empathy and efficiency while meeting service metrics
- Update and maintain accurate customer records in CRM systems
- Collaborate with day-team to ensure seamless service continuity
- Identify opportunities to improve customer experience processes
- Participate in ongoing product knowledge training
- Support seasonal projects and promotional campaigns
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in fast-paced evening environment
- Strong problem-solving and conflict resolution abilities
- Reliable transportation and flexible evening availability