Job Description
Join our dynamic team as an Evening Customer Service Specialist at San Diego Solutions Inc. We're seeking passionate individuals to deliver exceptional client experiences during evening hours (4 PM - 11 PM) while supporting our growing tech startup. Enjoy a flexible schedule, competitive compensation, and opportunities for advancement in a collaborative environment.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during evening shifts
- Resolve technical issues and process orders with precision
- Maintain detailed customer records in CRM systems
- Collaborate with cross-functional teams to address complex concerns
- Identify upsell opportunities based on customer needs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Ability to work independently during evening hours
- Proficiency with CRM software and Microsoft Office Suite
- Flexible schedule availability including weekends
- Positive attitude and customer-focused mindset